Accessibility statement.

Last updated: August 2026

This site exists so that people can find psychiatric care and read something useful while they decide. That purpose fails if the site itself is the obstacle. Accessibility here is not a badge or a plugin — it is ordinary maintenance, done deliberately and checked with real tools. This page describes what that work looks like, including the parts that are not finished.

What we are aiming for

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, the standard most widely referenced for public-facing websites.

We describe this as a target rather than a finished achievement, and that wording is deliberate. Accessibility is not a state a website arrives at once; it is a property that has to survive every subsequent change. Any page can regress the moment a photograph, a colour, or a component is edited. A claim of full conformance would be a claim about the future, and we are not willing to make one.

What has been done

These are specific measures actually in place, not aspirations:

• Text contrast audited to Level AA. Every page was measured programmatically at three viewport widths, sampling the actual rendered background beneath each individual line of text rather than each element's box. Failures found this way were fixed, and the audit is re-run when a background changes.
• A skip link is the first thing a keyboard user reaches, so navigation can be bypassed.
• Landmark structure and heading order. Pages use real landmark regions and a single, ordered heading outline, so screen-reader users can navigate by structure instead of reading linearly.
• Every image carries alternative text along with explicit width and height, which also prevents the layout from shifting as the page loads.
• Forms are labelled properly. The callback form groups its choices with fieldset and legend, labels every control, and uses no CAPTCHA — CAPTCHAs are themselves a well-documented barrier.
• Motion respects your system setting. If your device requests reduced motion, transitions are suppressed.
• The site is plain HTML, served whole. Pages are fully rendered before they reach you and do not depend on JavaScript to be read. There is one analytics script and nothing else — no chat widget, no pop-ups, no interstitials, no autoplaying audio.

What is still open

Listing known gaps is part of an honest statement. These are ours as of the date above:

• The screen-reader pass covers the main paths, not the whole site. The homepage, both ways of contacting us, and their confirmation pages have each been walked end to end with a screen reader by a person — not only checked in markup. The essay archive, which is the largest part of this site, has been verified structurally but has not yet been listened to page by page. That work continues.
• Downloadable documents may not be tagged. Any PDF offered here may lack the internal tagging a screen reader needs. If you need the contents of one in another form, ask and we will send it to you as accessible text.
• Embedded video. One page includes a short video delivered by a third-party player whose controls we do not author.
• Linked sites are outside our control. We link to outside resources, including crisis lines and Inland Psychiatric Medical Group. Their accessibility is governed by them, not by us.

Reaching care never depends on this website

This is the part that matters most, so it is stated plainly: if any part of this site does not work for you, it does not affect your ability to reach us. You are never required to use the website, the callback form, or any online step to become a patient or to be seen.

Call (909) 707-6261 and leave a message. Every call is returned. If you are in crisis, call or text 988, or call 911.

Telling us about a barrier

If something on this site blocked you, we want to know. Reports from people who actually hit the problem are more valuable than any automated scan, because scanners only find what they were built to look for.

Email fady.boules@inlandpsych.com or call (909) 707-6261. If you can, tell us the page, what you were trying to do, and what device or assistive technology you were using — but a sentence saying it did not work is enough to be useful.

We aim to respond within two business days. Please do not include personal health information in your message; email is not a secure channel.

How this site is assessed

This statement reflects a self-evaluation. It has not been reviewed by an outside auditor, and we say so rather than implying an authority we do not have.

Assessment combines automated testing with manual checks, because the two find different things — and because automated tools have real blind spots. One example from our own audit: contrast scanners skip elements marked as hidden from assistive technology, so a decorative-but-informative element can score a perfect result while remaining genuinely hard to read for a sighted person with low vision. We found that pattern on our own pages and fixed it. It is the reason this site is checked by eye as well as by tool.

Changes to this statement

This page is revised as work is completed and as new gaps are found. When it changes, the “Last updated” date at the top changes with it. Items move from the open list to the completed list only after they have been verified, not when they have been scheduled.